Service Packs

IT Help Desk Service

Definition

ICT technical support services for corporations, the outsourcing model;
IT standards, is to provide a scalable and affordable cost.

Services

• Phones with Support and Remote Access Service
• Onsite Support & Visit
  (Problem identification and solution services in place for the remote unsolvable problems)
• Solution Analysis Consulting
  (operator - infrastructure - software - hardware)
• Web Admin Update and Social Media Management (Defined business processes within the organization picks up covers)

• Service / Service Reporting
• Enterprise Application System Admin
  (System admin of outsourcing services and application software used within the company)
• SLA Scope of Services Provided (Optional)
• Onsite Technical Support Specialist (Optional)
  (Possession of full time technical support staff services for customer locations)

• Package fees are determined based on the quantity stated in the above table calls. Total number of calls 2 months, a top package will be offered on top of the package exceeds the limits.
• Separate bid will be for custom web design and implementation services.

• Optional Services offered are based on at least 1 requires an annual service agreement.