IT Help Desk Service
ICT technical support services for corporations, the outsourcing model;
IT standards, is to provide a scalable and affordable cost.
- Phones with Support and Remote Access Service
- Onsite Support & Visit
(Problem identification and solution services in place for the remote unsolvable problems)
- Solution Analysis Consulting
(operator - infrastructure - software - hardware)
- Web Admin Update and Social Media Management (Defined business processes within the organization picks up covers)
- Service / Service Reporting
- Enterprise Application System Admin
(System admin of outsourcing services and application software used within the company)
- SLA Scope of Services Provided (Optional)
- Onsite Technical Support Specialist (Optional)
(Possession of full time technical support staff services for customer locations)
- Package fees are determined based on the quantity stated in the above table calls. Total number of calls 2 months, a top package will be offered on top of the package exceeds the limits.
- Separate bid will be for custom web design and implementation services.
- Optional Services offered are based on at least 1 requires an annual service agreement.